Prior to service

How do I book appointments?

You can book via phone at 973-584-8688, or follow the link ‘Book Now’ above to schedule online. A credit card is required at the time of booking to hold all appointments. Walk-ins will be accepted based on availability.

When should I arrive for my treatment?

Please arrive 15 minutes prior to your scheduled appointment. If you are late for a scheduled appointment, you may continue with the treatment within the remaining time but it will complete as originally scheduled.

What is your cancellation, no-show policy?

As a courtesy to our clients and staff, we require a 24-hour notice of cancellation. Any cancellations under 24h to treatment time may result in a 50% charge for the scheduled treatment(s). Any No-Shows will be charged 100% for the scheduled treatment(s).

During service

Are children welcome?

We have many clients who bring their children with them for treatment – and they love it! However, if your child will not receive any service, we would appreciate if you could refrain from bringing them (especially those aged 2-7) to preserve the peaceful environment of the spa for other guests. We appreciate your understanding.

Are cellphones allowed?

To preserve the tranquility of the spa, we respectfully request that mobile devices be turned to silent when inside the spa and only text messaging is used.

How may I dress during service?

Our therapists are trained in draping to protect your privacy throughout body treatments, and our client may undress to their comfort level. For body treatments, please arrive with comfortable clothing. For clients receiving multiple treatments, robes and slippers are provided. Disposable undergarment is provided for body exfoliation treatments.

Where will my items be stored?

Your items will be stored in a personal basket within your treatment room. As Looma Spa is not responsible for your personal belongings, we would recommend leaving any jewelry and valuables at home.

After service

What payment methods do you accept?

We accept credit cards (Amex, Visa, MasterCard, Discover), Looma Spa gift certificates, Airlooma gift certificates and cash.

Are tips recommended?

Industry standard for tipping is 15%-20%, but the amount you leave is completely at your discretion and satisfaction. We accept Venmo and cash tips.

Can I purchase products at your location?

We carry SkinCeuticals, Naturopathica, Farmhouse Fresh, OPI, Essie, and other gift boutique lines.

What is your retail return policy?

If you are not satisfied with your retail purchase, you may return it for a refund, exchange or store credit within 30 days of purchase on with a valid receipt. Some exclusions may apply - such clearance or final sale items, as well as used, damaged or items with missing packaging - these are non- refundable.

Do you offer gift cards at your location?

Yes! Gift cards may be purchased at the front desk or from our website by clicking the link ‘Gifts’ above. Lost or stolen cards are not replaceable. Gift cards are non-refundable.